> ## Documentation Index
> Fetch the complete documentation index at: https://help.circo.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Playback Issues

> Resolve buffering, freezing, and low-quality video playback on Circo.

If a Drop or video is buffering, freezing, or playing at low quality, follow these steps to fix it.

## Quick fixes

<Steps>
  <Step title="Check your internet connection">
    Make sure you're connected to a stable Wi-Fi or mobile data network. Weak connections are the most common cause of buffering and freezing.
  </Step>

  <Step title="Restart the app">
    Close Circo completely, then reopen it and go back to the Drop you were watching. This clears temporary state that can cause playback to stall.
  </Step>

  <Step title="Lower the video resolution">
    Tap the settings icon on the video player and select a lower resolution. This reduces the amount of data required to stream and typically stops buffering.
  </Step>

  <Step title="Update Circo">
    Check that you're running the latest version of the app. Playback improvements are included in regular updates.
  </Step>

  <Step title="Clear the app cache">
    Go to your device settings, find Circo in your app list, and clear the cache. This removes temporary files that can interfere with playback.
  </Step>
</Steps>

<Tip>
  If you're on mobile data, switching to Wi-Fi usually resolves persistent buffering. Higher-quality video requires a faster, more stable connection.
</Tip>

## Still having issues?

If playback problems continue after following these steps, contact Circo support. Include:

* The name or link of the Drop or video you were watching
* Your device model and operating system version
* A description of what you're seeing (buffering, black screen, freezing, etc.)