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If a Drop or video is buffering, freezing, or playing at low quality, follow these steps to fix it.

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Quick fixes

1

Check your internet connection

Make sure you’re connected to a stable Wi-Fi or mobile data network. Weak connections are the most common cause of buffering and freezing.
2

Restart the app

Close Circo completely, then reopen it and go back to the Drop you were watching. This clears temporary state that can cause playback to stall.
3

Lower the video resolution

Tap the settings icon on the video player and select a lower resolution. This reduces the amount of data required to stream and typically stops buffering.
4

Update Circo

Check that you’re running the latest version of the app. Playback improvements are included in regular updates.
5

Clear the app cache

Go to your device settings, find Circo in your app list, and clear the cache. This removes temporary files that can interfere with playback.
If you’re on mobile data, switching to Wi-Fi usually resolves persistent buffering. Higher-quality video requires a faster, more stable connection.

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Still having issues?

If playback problems continue after following these steps, contact Circo support. Include:
  • The name or link of the Drop or video you were watching
  • Your device model and operating system version
  • A description of what you’re seeing (buffering, black screen, freezing, etc.)